Frequently Asked Questions

Everything you need to know about your O'Neill experience.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also track your shipment status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns for wetsuits must be in their original packaging to ensure product integrity.

Do you offer international shipping?

Yes, O'Neill ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my O'Neill wetsuit?

To extend the life of your wetsuit, rinse it with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.

How do I find the right size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for apparel, accessories, and wetsuits to help you find the perfect fit.